Payments & Refund Policy for Name Future

Last Updated: February 26, 2025

Payment Methods

Name Future, operated by Hong Kong engine International Co., Limited, uses Airwallex as our payment processor for subscription services. All payments are processed securely through Airwallex's platform.

We do not store your payment card details. Your payment information is handled directly by Airwallex, whose use of your personal information is governed by their Privacy Policy. Airwallex adheres to PCI-DSS standards, ensuring the secure handling of your payment information.

Subscription Fees

• All our services require a paid subscription
• Subscription fees are charged in USD
• Payments are processed at the time of subscription
• Subscription will automatically renew unless cancelled

Refund Policy

General Policy

All subscription purchases are final and non-refundable. This policy exists because our service provides immediate access to our AI name generation and analysis tools upon payment.

Special Circumstances

We may consider refunds in the following exceptional cases:

• Service Unavailability: If our service experiences significant downtime (more than 24 hours) preventing you from accessing your subscription
• Technical Issues: If you encounter persistent technical problems that prevent you from using the service due to issues on our end
• Double Charging: If you were accidentally charged multiple times for the same subscription period

Requesting a Refund

To request a refund for special circumstances, please contact us at [email protected] with:

• Your account email address
• Transaction ID
• Detailed explanation of the circumstances
• Any relevant screenshots or documentation

Processing Time

• Refund requests will be reviewed within 3 business days
• Approved refunds will be processed within 5-7 business days
• Refunds will be issued through the original payment method

Subscription Cancellation

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No partial refunds will be provided for unused portions of your subscription period
• Access to premium features will continue until the end of your paid period

Additional Information

• All prices are subject to change with notice
• We reserve the right to modify this policy at any time
• Changes will be effective immediately upon posting on our website
• This policy is governed by the laws of Hong Kong Special Administrative Region

For any questions about our payment and refund policy, please contact: Hong Kong engine International Co., Limited Email: [email protected]